TURBO CHARGER:
Loose Turbo charger repairs & service WARRANTY policy:
- Warranty Coverage: Turbo Surgeon guarantees that our products—including newly manufactured, remanufactured, and serviced turbochargers—will be free from defects in materials and workmanship. Defects may include but are not limited to faulty materials and poor assembly.
- Remedies: Should any product be found defective, the buyer must provide written notice to Turbo Surgeon within 7 days of discovering the issue. A completed claim form and supporting documents as per our fitment instructions are required for claim assessment. Turbo Surgeon reserves the right to either:
a. Repair or replace the defective item
b. Offer a prorated refund corresponding to the defective item’s cost
c. Decline the warranty claim if fitment instructions or identified causes of failure were not properly followed - Liability Limitations: Our liability is strictly limited to the purchase price of the product at the time of purchase. Turbo Surgeon will not cover additional costs like labor or travel expenses.
- Exclusion of Contingent or Consequential Damages: Turbo Surgeon is not responsible for any additional damages or losses that may occur due to the use or malfunction of our products.
- Third-Party Components and Products: Turbo Surgeon is not responsible for the failure of any third-party components used in our products. Any warranties for these components will be provided by their original manufacturers.
- Warranty Voidance: Warranty will only be honored if the turbocharger is fitted by a Recognized Retail Motor Industry (RMI) workshop and a qualified Motor/Diesel mechanic. All identified causes of failure(s), as specified on the invoice, must be resolved to maintain warranty coverage.
- Exclusions: No warranty is provided for altered engines or performance, racing, or upgraded turbochargers. Warranties are only applicable to standard OEM vehicles.
- Warranty Duration: This warranty is valid for six months from the date of delivery to the purchaser.
- Proof of Fitment & tests: Failure to provide proof of proper fitment and tests as per our guidelines will result in the complete voidance of this warranty. The fitment instructions can be found on our website.
Note: This warranty policy is subject to the above terms and conditions. By doing business with Turbo Surgeon, you acknowledge and agree to these terms. Please consult the latest version for the most up-to-date information. For further questions or clarifications, feel free to contact our customer support team. Thank you for choosing Turbo Surgeon.
VEHICLE:
Vehicle service & repair WARRANTY policy:
INTRODUCTION:
Vehicle repairs/service with us are stipulated on our invoices and are warranted against defects arising from faulty workmanship or parts for a period of 6 Months or 10 000km, whichever occurs first.
This Warranty is in accordance with the Consumer Protection Act.
In the event of a claim, please read the Terms of Warranty below carefully to ensure the claim is handled correctly to benefit from the Warranty. No claim will be attended to without an Invoice on our system or if the warranty expired by time or mileage.
Turbo Surgeon Vehicle repair Warranty Policy and Terms & Conditions
We at Turbo Surgeon are committed to providing quality service and repairs.
Once the car has been serviced and/or repaired, the vehicle undergoes a quality control procedure where the vehicle is tested & checked to ensure safe, reliable, and effective workmanship was carried out by our technician(s).
As with any large, complex mechanical product, faults may occur which are not picked up during the test drive/inspection and therefore may only become apparent once the vehicle has left our premises.
Should one believe there is a fault with their vehicle, please ensure the vehicle is returned to our workshop at 74 Braam Pretorius St, Wonderboom, Pretoria, 0182. This Warranty covers any workmanship or defective parts supplied by us but are subject and limited to the vehicle being returned to our workshop for us to repair it. One is unable to make a claim against Turbo Surgeon if the car has been assessed or serviced by another workshop other than the Turbo Surgeon workshop where the vehicle was originally serviced.
If a dispute arises regarding the service/Warranty, Turbo Surgeon will make use of an independent party such as the OMI, or a short term insurance assessor. A report will be generated by the independent party to determine whether the claim is valid. If the report finds the defect arose from faulty workmanship or parts, it will be rectified by Turbo Surgeon. If the report determines the defect was due to inherent defects within the vehicle, normal wear and tear, or improper handling of the vehicle, Turbo Surgeon will not be held liable.
It is important to note that “faulty/defective workmanship or parts” refer to any issue that arises due to an error made by our technician(s) or faulty parts supplied by us during the repair/service process.
To submit a claim under this Warranty, please contact us via email admin@turbosurgeon.co.za or phone us at 012 348 8726. You will be required to provide us with the Invoice number, the date of service, and the nature of the problem.
The Warranty does NOT cover the following:
- Costs relating to the fault such as towing fees, hotel charges, loss of personal effects and income, car hire, or petrol.
- Parts which have been purchased by the client and brought to Turbo Surgeon to replace.
- Second-hand parts.
- Electrical parts as per our supplier’s terms & conditions.
- Air conditioning gas/services.
- Failure due to accident damage/customer abuse.
- Any vehicle handling/driving abuse, including but not limited to racing, overloading, or improper use of the vehicle.
- Any damage resulting from any items reported on the invoice.
- Any damage resulting from driving the vehicle too far whilst ignoring warning light(s)/the heat gauge/warning.
- Any other items stipulated for whatever reason.
Please note that “customer abuse” refers to any deliberate or negligent action taken by the vehicle owner that leads to damage to the vehicle. “Excessive or abnormal use” refers to using the vehicle in a way that is not consistent with the manufacturer’s specifications or intended purpose.
In the event that you might suspect that something is wrong with your vehicle, do not drive/idle/start your vehicle at all. Call us directly, and we will advise you on what to do.